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Customizing Ragic for Your Company (Company Settings)

If you don't see one of the settings mentioned below in your Company Settings sheet and you would like to use it, please send an email to so we can help manually update your system default sheets.

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Company Settings

It's always a great idea to customize Ragic to fit your company's look & feel. If you are using Ragic's professional, on-premise, or enterprise plan, you can replace some assets like logos and banners to fit your corporate identity. If you are using Ragic's lite plan, you can only modify the account settings.

The following settings can be done by clicking the hamburger icon on the upper-left of the page, and selecting Company Setting under Account Setup.

Setting up a Custom Logo and Banner

In Company Setting Panel, you can upload images to the Logo and Banner field. It will apply to all the tab menus.

When you share your database URL, the uploaded logo will show as the thumbnail.

If you would like to change the logo or banner for each tab menu, you can navigate to the homepage of the tab menu and click the Gear Icon to upload the image.

Note: Tab menu logo and banner settings will be prior to those in Company Setting.

If your banner image is dark, you can choose the option "Y" for the Dark Banner? setting so that the layout's visibility can adjust accordingly with lighter text.

It's recommended to create your banner image's width depending on the resolution of the monitors set on your computers that your company uses. The recommended height for the banner image is 102px. You can also download from the custom banners we made for you.

Your uploaded banner will replace the gray area on the top of all pages in your database that is visible behind the search bar and your tabs.

Setting up a Custom Favicon

You can upload your own Ragic page Favicon on the Company Setting Panel, Favicon field.

Your uploaded picture will become your Ragic website icon.

Setting up a Custom Domain

You can make it easier for your users to find your database in Ragic by creating a custom web address, also known as a URL.

For example, with a custom address, users can sign in to their Ragic account at instead of at the longer default address, such as

To change this setting, under your Start tab, click on Account Setup. Navigate to go to your Company Setting.

Fill in the Company Domain field with the URL you have assigned for this custom domain.

Note: Please be reminded that Ragic is not a domain provider and that the domain set up in the company setting must have already been registered from a provider. This company domain does not change your original Ragic database URL ( but merely redirects you to it.

Add a CNAME record with your domain host that points to (or,, and other server URLs depending on the server that your database is on).

Example: points to

Note that adding a CNAME record requires logging in to your account at your domain host's website, not with Ragic. (You might have already done this to verify your domain, in which case you'll find the steps are similar.) If you can't access your domain's DNS records, contact your domain host directly for assistance.

You can also refer to this document on typical CNAME configurations

Setting up a Custom Login Screen

You can set up a custom login screen for your company that will make it easier for users to recognize your branding while logging in. To do this setting, access your Company Setting Panel.

Login banner: Upload a custom banner image

Login banner when login in successfully: Upload a custom banner image

Login logo: Replace the Ragic logo on the login screen

Login page greeting 1 and Login page greeting 2: Change the greeting message

Setting up a Custom Splash Screen

You can set up a custom splash screen for your company that will make it easier for users to recognize your branding during the short time that it takes to load a page in Ragic.

To do this setting, access your Company Setting Panel.

For your custom splash screen, you can use basic HTML in the Custom splash screen field to add your company logo or other types of images.

Example HTML code:

<img src="">

Design tip: Depending on the size of the image you are using, the progress bar might overlap your image. For your progress bar to display below your image, you can make some adjustments such as adding a margin property to your image to adjust your overall layout.

Example HTML code:

<img style="margin:0 0 100px 0;" src="">

Your custom splash screen will be displayed according to the settings you have made on the company settings page.

Hide Login Page's Sign Up Button

After setting it to "Yes," the login page will no longer display the sign-up button.

Page After Logout

You can configure the page after logout, users will go to that page after they log out.

Display Mobile App Link

You can configure whether to show the Ragic mobile app link for the mobile browser here.


You can upload your company logo to the Watermark field, you will see the watermark after you download the file as a PDF.

Skip Interactive Tutorial for New Users

Although the interactive tutorial is very helpful for new users to get a fast understanding of Ragic, you can disable it for them by selecting “Yes” in this field.

Security Settings

You can set up custom security policies for your users in your company.

To do this setting, access your Company Setting Panel.

View the last section, Security Settings and make the necessary changes to the fields.

Password complexity

Setting the password complexity to high will require the passwords to include numbers and special characters. Your password will need to have at least two of the following: numbers, symbols, and uppercase characters.

Setting the password complexity to medium will require the passwords to include at least 8 characters in their passwords.

Change password every __ days

When set, the user will be prompted to change their password according to the number of days entered here. If there is no need for your users to change their passwords periodically, enter 0 for this value.

Reuse old password?

Input number only.

Set to 0 to allow your users to reuse passwords that they have used before.

Set to 1 to allow your users to reuse passwords except for previous passwords.

Set to 2 to allow your users to reuse passwords except for the previous two passwords.

And so on.

Default password

This password will be the default password for users who have had their password reset by the admin. You can change this to another string if required.

Auto logout after idle time (Minute)

If set, Ragic will automatically log the user out after the specified minutes of idle time. Set to 0 if this is not required.

Denied login method

Check the options to prohibit users from logging in through these methods.

Ignore denied login method for user groups

Selected groups will no longer be constrained by the denied login methods.

File Download With User Authentication

Setting it to Yes will allow the system to determine whether or not a user has access rights to the original record in the database and can view the files from the URLs related to the file or image upload field in all sheets in the database.

Without access rights to the original record in the database, users won’t be able to see the data through the URL.

If the user has access right to the original record in the database, he/ she will also need to log in first before they can download the file.

Also, with the setting as Yes, forwarding a mail containing the file download link to a third-party recipient will cause the link to expire.

Enforce two-step authentication

Setting it to Yes will enable two-step authentication for all users, and they won't be able to turn it off by themselves.

Allowed 2-Step Authentication Methods

The setting enables users to select their preferred authentication methods in their Personal Settings. Options include obtaining a time-based one-time password (TOTP) through the Ragic app or a third-party app or receiving the authentication code via email.

Note: These are the new authentication methods. Some databases may still display the old authentication method. Please choose one or both of the new methods mentioned above.

Allow showing password

Setting it to No, users will not be able to see passwords through the "Eye" icon.

Account Settings

Under this section, there are a few things you can set:

Company Local Time Zone: The default time zone is determined by the browser time zone of the user who registers this database account.

Default Job Schedule Execution Time: The default execution time for daily workflow is 19:00 according to your Company Local Time Zone.

Default Language: The default interface language.

Default Number and Money Format: The newly added numeric fields and money fields will apply these formats by default. You can still modify the format for each field afterward in the design mode.

Default Date Format: It will apply to the date field's format, comment, change history, approval, etc.

Default the First Day of the Week: The system defaults Sunday as the first day of the week. If you wish to set another day as the first day of the week (like Monday), you may change the settings here. However, this function is only supported on the display format on the date picker, but not on calendar reports, scheduling reports, or the on the left sidebar related to defining "this week" and "last week".

Enable Access Request as External User: Set whether to allow external users to apply for access.

Default Separator of Multiple Fields: The default separator for multi-select fields.

Disable Automatic Invitations When Importing Users: Set whether to automatically send invitation emails when importing users.

iframe sources: When using iframe to embed content into Ragic, you can fill in the domain of the embedding source here to avoid the iframe content being blocked by the system and cannot be displayed.

You can refer to this article for example formatting types.

Default Number of Entries Shown in Listing Page:

To set the default number of entries displayed on the Listing Page, but it cannot be less than 25.

Users can also adjust the display number through the Preferences settings in their Personal Settings.

Connection Restrictions

You can set IP Address, Mask, connection time, and connection days under this section. Once the restrictions are set, users (excluding SYSAdmins) can access this database only if they meet the restrictions.

System Mail Setting

If you want the system mail sent from and reply to your own mail server, you can configure the SMTP server in this section.

After configuring the SMTP server, emails sent using Send Custom E-mail, E-mail This Entry, and Reminders will be through your SMTP server.

However, if you reply from a record's e-mail thread, it will be sent from the record's e-mail address

If there are errors in SMTP settings (Incorrect account, password, port, etc.), mailing issues will happen. You may download the mail log of your database in DB Maintenance to see if there are any mailing issues.

Single Sign-On Setting

If you have applied single-sign-on integration settings for your Ragic database, you would have to select your identity provider (IDP). You would also have to copy the app federation metadata URL and the application ID from your identity provider to the respective Ragic fields here.

Recommended Image Sizes for Custom Assets

Asset Name Recommended image size (pixels, width x height)
Logo 144 x 44
Banner any x 102
Splash Screen No limitations
Log in Logo any x 28
Log in Banner 420 x 420 (the bottom 145px will be clipped by the message box)

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