FAQ
FAQ
If you think you should be able to see certain menus, buttons, sheets, or specific records but can’t, the most common reason is a permission issue. Here’s how to check and resolve it.
If you should have access to design sheets but don’t see the "Change Design" button in the upper right corner of a sheet, or can’t find system sheets like "User Page" in the homepage shortcuts, you’re likely not signed in as a SYSAdmin.
Make sure you’re logged in with the correct account. If you are, check with another SYSAdmin to confirm whether your account is part of the SYSAdmin group.
If you’re the only SYSAdmin and suspect you accidentally removed your own access, please contact us at support@ragic.com with your database account name and login email so we can help restore your permissions.
If you can’t access something you believe you should, first make sure you’re logged in with the correct account. If it appears to be a permission issue and you're not a SYSAdmin, contact your SYSAdmin to verify your access.
SYSAdmins can refer to this guide to review the sheet’s access rights settings.
If permissions aren’t the problem, but a sheet doesn’t reflect recent design changes or behaves unexpectedly after an action (which is rare), try Resetting DB Connection.
Additionally, if the Left Sidebar disappears or briefly flashes when you enter the database or a sheet, it may have been accidentally collapsed. Please refer to this section to restore it.
