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Got issues? Don't worry, here are all the solutions.

How to do a manual update on my on-premises installation?

1. Download our full installation file (https://www.ragic.com/sims/download.jsp), unzip it to another dir.

2. Stop the Ragic service.

3. Delete the lib dir and the web dir in the Ragic installation dir. (Or move it to a temporary space, just make sure the target dir is empty)

4. Copy the lib and web dir from the unzipped full installation dir to the deleted location where the lib and web dir originally was.

5. Restart the Ragic service.

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