App Crashes or Cannot Be Opened

First, please make sure that the latest version of the app is installed. Visit Google Play or the App Store to check for any available updates.

If the issue persists after updating, feel free to contact us at support@ragic.com. To help our engineering team analyze the issue more effectively, please include the following details in your message:

1. A detailed description of the problem

2. Screenshots or screen recordings of the steps that lead to the issue

3. The current version of the Ragic App in use

4. Your device brand, model, and operating system version (e.g., iPhone 16 with iOS 17.1 or Samsung Galaxy S24+ with Android 14)

5. Is the issue occurring only for specific users, or are multiple users experiencing the same problem?